Delivery Information

 

Dispatch Time

 

Orders will be dispatched within 48 hours after payment has been cleared. If there are any unlikely delays, we will contact you as soon as we can.

In the unfortunate event of Couture Dresses not having your dress in stock at the time, we will contact you immediately to inform you.

 

Delivery Charge - UK

 

We provide ‘Free Delivery’ on all orders over £150, using our standard DHL shipping service.

Orders below our free delivery threshold are charged at £6.95 per order for standard DHL shipping service.

An express delivery option via FedEx is also available. This will incur a postage charge of £12.50 per order if required. 

 

Delivery Time


Delivery is usually made via DHL on all standard shipping orders. On orders that are Express Delivery, FedEx Priority Service will be used.

Delivery times for a standard DHL shipping order are 7-10 working days – this is the service that will be used on any qualifying ‘Free Delivery’ orders.

Delivery times for an express delivery order are 3-5 working days – this service is optional for an additional postage charge.

 

Tracking your order

 

As we use trusted and reputable courier services only, we will be able to provide you with tracking numbers as soon as they become available. This will help you to see progress of your delivery every step of the way.

If you require details of your tracking number, please send us an email requesting this.

 

International Delivery Policies

 

International orders will be charged at £15 per order via the standard DHL shipping service. There are no express delivery options for International orders.

All orders to countries outside the United Kingdom are subject to inspection and assessment. These will be carried out in accordance with the relevant countries custom and duty laws.

We at Couture Dresses cannot determine these charges and fees at the time of order as they vary from country to country. In the unlikely event of the consignment incurring any duty or customs charges/taxes, the buyer will be responsible for making all payments.